RAW uses FedEx to ship most packages across the US and International. We can also ship UPS, Ontrac (regional) and USPS for selected orders.
Pallets are shipped via common truck carrier.
Freight and hazardous goods shipping charges if applicable are listed on each product and are good for the contiguous 48 states only. FedEx hazardous shipping charges are $30 per box – RAW will consolidate boxes as efficiently as possible to keep charges at a minimum.
Orders for Hawaii, Alaska and international shipments will be accepted online. Then you will be contacted with additional freight charges required, if any. Some orders turn out to be no additional charge. If additional freight charges are refused a full refund will be made on your purchase.
FedEx, UPS and most carriers require a full street address i.e. St., Rd., Blvd., Dr., Ct., etc.
RAW will only ship small packages via USPS – Please note: 1 gallon and 5 gallon pail kits and larger packages cannot be shipped USPS.
Orders are processed and shipped Monday through Friday during normal business hours.
Most orders are processed same or next day but can take up to three days to process before they are shipped.
Shipping Errors, Delays or Damage Caused by FedEx, UPS or any carrier. RAW Material Suppliers is not responsible for errors or delays caused by FedEx, UPS or any carrier. If you encounter a shipping error or delay, call FedEx toll-free at 800.463.3339 or UPS toll-free at 800.742.5877 and have your tracking number available so that FedEx or UPS can assist you. If you receive a package that was damaged in transit, call RAW Material Suppliers customer care toll-free at 877.788.6653 for assistance.